Warranty
Your Purizzia is covered by a 2-year warranty against manufacturing defects, from the date of purchase.
What does the warranty cover?
The warranty applies when a manufacturing defect prevents the product from functioning normally under conditions of use in accordance with the instructions.
In particular, it does not cover damage resulting from:
improper use of the product;
a fall, impact, or accidental damage;
a modification or repair carried out by the customer or a third party;
inappropriate maintenance;
normal wear and tear of the product;
use that does not comply with the user instructions.
How to make a warranty claim?
In case of a problem, please contact us by email.
Your Purizzia is covered by a 2-year warranty against manufacturing defects, from the date of purchase.
What does the warranty cover?
The warranty applies when a manufacturing defect prevents the product from functioning normally under conditions of use in accordance with the instructions.
In particular, it does not cover damage resulting from:
improper use of the product;
a fall, impact, or accidental damage;
a modification or repair carried out by the customer or a third party;
inappropriate maintenance;
normal wear and tear of the product;
use that does not comply with the user instructions.
How to make a warranty claim?
In case of a problem, please contact our customer service department, providing your order number and a precise description of the defect observed.
In order for us to verify the problem, we may ask you to send us photos or a video clearly showing the malfunction.
Depending on the nature of the problem, our customer service department may also request the return of the defective product for inspection.
No replacement under warranty will be carried out without prior verification of the reported defect.
If the product is recognized as defective and the problem is covered by our warranty, Purizzia will, as appropriate, proceed with its repair or replacement at no cost, in accordance with the applicable conditions.
Return of the defective product
When the return of the product is requested by our customer service department, it must be returned with the elements necessary for its identification and in accordance with the return instructions provided by Purizzia.
We recommend that you do not spontaneously return a product before having contacted our customer service department and received the necessary instructions.
This commercial warranty applies without prejudice to any legal rights the consumer may have under applicable legislation.